Live chat support is web based and requires no downloads. It is ideally suited for
providing quick answers to your technical questions in a dynamic, interactive manner. For
this reason our technicians don't always have the freedom to research more complicated issues.
In these situations, you may be asked to submit a technical support request via our free web
incident report service where our technicians will be able to fully devote the time needed to
research your issue and bring it to a prompt resolution.
