After doing a migration using PCmover, launching Outlook on the New computer gives the following error message:

Cause

This issue is normally caused by the Old computer having Outlook 2000 and the New computer having Outlook 2003. It can occur normally when doing a upgrade from Outlook 2000 to Outlook 2003 outside of a migration. A registry key is not being properly updated by Outlook.

Solution

NOTE: Before making the following changes, make a backup of your registry. See Technical Document 111: How do I Backup and Restore the Windows Registry for more information. Alternatively for Windows XP users, see Technical Document 670: How to Create a Windows XP Restore Point. Follow these directions to resolve this issue:

1. From the Windows Start menu, click Run, type REGEDIT and click OK.
2. In the left pane, click on the plus sign (+) next to HKEY_LOCAL_MACHINE .
3. Click on the plus sign (+) next to SOFTWARE.
4. Click on the plus sign (+) next to Microsoft.
5. Click on the plus sign (+) next to Office.
6. Click on the plus sign (+) next to Outlook.
7. Click on the plus sign (+) next to Addins.
8. Right-click on Microsoft.VbaAddinForOutlook.1.
9. Choose Delete.
10. Click Yes to confirm Deletion.
11. Close the Registry Editor window.
12. Close Outlook.
13. Re-launch Outlook.
14. Click on the Tools menu.
15. Select Options.
16. Click on the Other tab.
17. Click the Advanced Options button.
18. Click the Com Add-Ins button and check for errors.

Product: PCmover
KB: 1065  Last updated: Apr 24, 2006
Keywords: File Transfer: Migration  Migration: PCMover  PCMover  Error Messages: Launch 
Platforms:

• WinXP
• WinMe
• Win98/SE
• WinNT
• Win2K
• Win95

Wildcards (internal use):

• File Transfer
• Migration

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