Laplink Customer Service and Technical Support is here to assist you.


Self-service Options

Knowledge Base

We may already have an article that will give you step by step instructions on how to fix your issue! Check out our great Knowledge Base and search for a solution!

Web-based Support Ticket

Don't have time to chat? Use our web-based support ticket to submit a question or issue you need help with, and we'll get back to you generally within one business day.

 

Chat with a Laplink Representative

Laplink Technical Support

Laplink Technical Support Representatives are available to assist you with questions relating to:

Post Transfer Questions (PCmover) Installation & Setup
Launching a Program Getting Connected
File Transfers & Syncs Remote Control
Error Messages Compatibility Inquiries

Open Hours (Eastern Time)

Monday - Friday 9:30AM - 8:00PM
Saturday 12:00PM - 3:00PM
Sunday Closed

 

Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with technical support personnel.


We also offer other support options on a product by product basis.

For after hours support, please submit a support ticket:

Live chat support is web based and requires no downloads. It is ideally suited for providing quick answers to your technical questions in a dynamic, interactive manner. For this reason our technicians don't always have the freedom to research more complicated issues.

In these situations, you may be asked to submit a technical support request via our free web incident report service where our technicians will be able to fully devote the time needed to research your issue and bring it to a prompt resolution.

Laplink Customer Service

Laplink Customer Service Representatives are available to assist you with questions relating to:

Pre-Sales Questions Purchase a Product / Download
Licensing Register/Activate/Validate a program
Request a Refund Renew your Subscription
Shipping Inquiries Any Other General Questions

Open Hours (Eastern Time)

Monday - Friday 9:30AM - 7:00PM
Saturday* 12:00PM - 3:00PM
Sunday Closed

*Saturday hours are chat based only, no phone support available.

Live Chat is a FREE & SECURE web-based service we offer to let you chat directly with customer service personnel.


Customer Service Line: +1 (800) 343-8080
Outside USA/Canada: +1 (425) 952-6001

Please note: The above phone number is for CUSTOMER SERVICE questions only. For TECHNICAL SUPPORT, please submit an incident here or start a live chat. If all CUSTOMER SERVICE representatives, who are available between 12pm-7pm (Eastern) are busy when you call, you will be prompted to leave a message to which you can expect a response generally within one business day. Need help using PCmover to perform a transfer? Our Free Transfer Assistance is here to help!


Customers

Sales Order a product or ask a question about ordering.
Corporate Sales Find out more about enterprise solutions.
Technical Support Get technical support for your Laplink product.
Website Issues Offer suggestions or comments about our web site.

Business Partners

Partners Resellers and distributors: find out more about becoming a Laplink partner.
OEM programs Find out more about embedding or co-branding Laplink technology.

Press

Press and Media Contact Laplink's public relations department.
Marketing Find out more about co-marketing opportunities and promotional offers.

Feedback

To provide general feedback about our products or services:
feedback@laplink.com

To offer suggestions or comments about our website:
webissues@laplink.com

Corporate Headquarters

Laplink Software Inc.
600 108th Avenue N.E., Suite 610
Bellevue, WA 98004
Phone: 425-952-6000
Fax: 425-952-6002
Toll Free: 1-800-LAPLINK