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Need Remote Support Software?

Laplink RemoteAssist is an easy-to-use, web-based remote help solution for IT support technicians. 

Laplink RemoteAssist requires no prior software installation or license fees on the remote machine. This means support organizations can efficiently and effectively assist a large and diverse customer base while reducing costs and increasing customer satisfaction. 

You don’t have to compromise on security for this kind of flexibility: Laplink RemoteAssist’s secure connections automatically traverse existing personal or corporate firewalls. Additionally, all file transfers between machines are SSL encrypted.

Whether you are a small IT service company or an enterprise support department, Laplink RemoteAssist enables you to easily and affordably deploy on-demand remote desktop support to your customers, while realizing a return on your investment almost immediately.

PC Pro Recommends Laplink RemoteAssist! Read the full story here (500 KB PDF)

Laplink RemoteAssist is also available in Japanese. Click here for more information.

How a Remote Support Session Works

The support technician provides a link to a small executable file that the remote user downloads from getremoteassist.com. Following the quick download, the remote user enters a unique security code provided by the technician to allow instant remote control access to their computer. 

Once access has been granted, the technician can control the user’s computer just as easily as if he or she were sitting in front of the remote machine. The user is able to watch what the technician does as the problem is fixed right before their eyes.

Once the user’s issues have been resolved, user and technician can exit the session, leaving no trace of the customer support session on the technician’s computer. Laplink RemoteAssist ensures the user’s privacy and security.

Features

Product Screenshots

Documentation

• Quick Start Guide (1.6MB PDF)
• Data Sheet (400KB PDF)
• Evaluation Guide (697KB PDF)
• End User License Agreement (58KB PDF)

System Requirements

Both computers must have access to the internet or be connected through a network.

Agent Computer

• Microsoft Windows 2000/2003/XP/Vista
• 5MB of available hard disk space

Customer Computer

• Microsoft Windows 98SE/NT 4.0/ME/XP/2000/2003/Vista
• Remote desktop mode only: requires Microsoft Windows XP Professional or Server 2000/2003 with Terminal Services installed
• 10 MB of available hard disk space
• Intel or compatible 486DX or higher processor