Laplink Software Money Back Guarantee

Laplink makes every effort to provide top quality products and we take pride in our software line and the benefits they provide our many valued customers. There are times when a product must be returned and for that reason, if you experience a problem and have contacted our technical support team and still are unable to utilize our software, we will refund your product cost. Laplink provides a 30-day money back guarantee for current products from the date of purchase of the product(s) with technical support approval.

Technical support options are available at: www.Laplink.com/support

Laplink does require that you contact our technical support team to determine that the product will not function as we feel you have purchased a Laplink product with the desire to utilize the many features that we provide and we would like the opportunity to provide assistance if you experience a problem. All Laplink returns must be in good condition and include software, cables, (if applicable) Quick Start Guide and product registration. No returns will be accepted after the 30 day timeframe. (These terms do not apply to the Laplink Everywhere service or PCmover software)

Laplink Everywhere

To cancel your Laplink Everywhere service at the end of your subscription, please contact customer service at: customersevice@Laplink.com

When you sign up for the Laplink Everywhere service, you choose to pay by the month, quarter, or year. At the end of each payment period, we automatically renew your subscription to the service and charge the credit card used to place your original order a non-refundable fee unless you have explicitly terminated the service 7 days in advance of the renewal date. All fees and charges are nonrefundable.

As a trial version is available online, initial purchases of Laplink Everywhere and VNC services are nonrefundable.

PCmover

Below are answers to the most commonly asked questions. If you need further assistance, please call 1-800-343-8080 M-F 6:30am-5pm Pacific Time.

Product Return Request Form (must accompany return)

Where did you purchase your software?

I purchased Laplink from www.Laplink.com.

To return a product purchased online, please call our online store customer service division at (724) 850-4689. You may also contact them here. An Element 5 customer service representative will provide you with a return authorization number for you to submit with the returned item(s) and provide further instructions as well as information on receiving a credit for download orders. Your order number etc. can be found in your order confirmation email.

I purchased Laplink from a retailer.

Refunds on purchases from a retail store will be issued as a check. Include a copy of your purchase receipt. Retail refund request cannot be processed without a receipt. The copy of the receipt must include the dollar amount and the date of purchase and must fall within the 30 day return time frame. Auction House, Liquidation centers and discontinued product purchases do not qualify for a refund. Please print and fill out the Product Return Request Form and include with your return.

I purchased Laplink directly from Laplink Sales.

Refunds on purchases made directly from Laplink will be issued as a credit to the card used for your purchase. If payment was made by check or a purchase order, a refund check will be issued. Include a copy of purchase invoice. Please print and fill out the Product Return Request Form and include with your return. Please note that refunds on products purchased directly from Laplink Sales at 1-800-343-8080 will include the price of the product and any state and local taxes collected.

Refunds are for product only, shipping & tax charges are non-refundable. It takes 8 weeks from receipt of the complete product package as outlined above for issuance of the refund check.

The following products are NOT covered by the 30-day money back guarantee:

Laplink Everywhere Deluxe
Laplink Gold 11
Laplink Gold 3.x
PCsync 3.0
PCsync 2.0
PDAsync
Legacy products

Products purchased from the following vendors are NOT covered by the 30-day money back guarantee:

Auction Houses (i.e. Ebay.com)
Liquidation centers
Discount Houses
Individuals